Cambridge Medical Group - Responding to Patients
At the roadshow patients told us:
- I can never see a doctor
- Additional roles are not well advertised
- The appointment system is frustrating
- The building is starting to look worn down
After discussing this feedback with the Practice Manager, we suggested holding another event to inform patients how they can access the additional services within the Practice and to give patients an opportunity to express their concerns directly with staff.
The event held on 30 January 2025 was attended by 35 patients. Patients left the event with more knowledge about the additional roles, the appointment system, and we successfully recruited members for their Patient Participation Group (PPG).
Feedback from attendees included:
It's refreshing to see Cambridge collaborating with other organisations to raise awareness of this.
Its wonderful to see this practice making changes; my son was born here, so I wouldn't go anywhere else.
The doctors here are exceptional.
I don't feel like just a patient here; I feel like family.
We would like to congratulate Cambridge Medical Group for responding so positively to patient feedback to improve access and patient experience.
Lindsay Sanderson, Practice Manager said:
“Following a roadshow visit from Healthwatch and the receipt of mostly negative feedback I requested further collaboration from Healthwatch to run our own patient event to address the concerns that were raised originally to show we were listening as a practice. I also wanted to update our patients on the ARRS roles and how they can access the additional services from their practice. This time the feedback was extremely positive, supportive and we were also able to launch a patient participation group to continue to shape the way forward for the practice.”
