North Ormesby Health Village Sexual Health Services - Enter and View

Summary

This Enter and View allowed members of our team to observe the drop-in session, taking into account how the receptionist dealt with patients, patient privacy and waiting times.

The recommendations we made include:

• Approximate waiting time to be displayed to allow those attending the service to make an informed decision to either wait, return another day, make an appointment or find an alternative service
• The possible introduction of a number dispensers system. This would add to anonymity of the people being called for their allotted slot as well as give an indication of waiting times
• On-going customer service training for all staff with the possible introduction of involving young people in this training, perhaps utilising students from the college

We also received a response by North Ormesby Health Village which is included in the report.