James Cook University Hospital - Ward 12 Enter and View
We received a complaint regarding Ward 12 at The James Cook University Hospital which had been routed via the Department of Health, CQC and Healthwatch England.
![](/sites/healthwatchmiddlesbrough.co.uk/files/styles/report_cover_in_node/public/Pages%20from%20hw_enter_and_view_final_report.jpg?itok=hBPdS6RT)
Summary
During the Enter and View, we aimed to:
- Identify examples of good working practice.
- Observe patients and staff during meal times.
- Observe the access of patients to fresh drinking water and call buttons.
Highlights
- The responses the team received from staff on some of the questions were inconsistent. There were variations in response as to what dietary assessment is undertaken on admission
- Staff were asked if the current staffing levels were sufficient to ensure everyone’s needs were met. Half of the staff questioned did not think levels were sufficient
- Staff advised the team that they felt there were issues from meal providers regarding the temperature of food and consistency of staff
Downloads
If you need this report in a different format, please get in touch:
general@healthwatchsouthtees.org.uk
01642 955605
War 12 Enter and View report